Customer Operations Assistant

Are you passionate about delivering world-class service? Join Kanmo Group, a leading retail powerhouse, as a Customer Operations Assistant. We are looking for energetic, service-oriented professionals to join our dynamic call center team in Jakarta. In this role, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy. As part of a larger team, you will handle inbound and outbound calls, manage customer inquiries, and resolve issues promptly. This is an excellent opportunity to grow your career in a fast-paced environment while contributing to a company that values its customers and employees.

Kanmo Group is committed to providing an exceptional customer experience, and we are seeking dedicated individuals to help us achieve this goal. Our call center team plays a crucial role in maintaining our high standards of service. If you have a passion for customer service and a desire to make a difference, we invite you to apply. Join us in Jakarta and be part of a team that is dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat.
• Process and manage customer orders, returns, and exchanges.
• Provide product information and recommendations to customers.
• Maintain accurate and up-to-date customer records.
• Handle customer complaints and escalate issues as needed.
• Follow up on customer feedback to ensure satisfaction.
• Adhere to company policies and procedures.
• Collaborate with team members to achieve daily and monthly targets.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Familiarity with CRM software such as Salesforce or Zendesk.
• Basic knowledge of Microsoft Office Suite.
• Ability to work in a fast-paced, team-oriented environment.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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