Service Operations Assistant Manager

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 4200 - 5500
We are seeking a dynamic and experienced Service Operations Assistant Manager to join our team in Bali, Indonesia. This role is crucial for ensuring the smooth operation of our service delivery processes. The ideal candidate will have a strong background in service operations and a passion for creating exceptional customer experiences. This is an excellent opportunity to be part of a growing company and make a significant impact on our operations.

📋 Tanggung Jawab Pekerjaan

Oversee and manage daily service operations to ensure high levels of customer satisfaction.,Coordinate with various departments to streamline service delivery processes.,Monitor and analyze service performance metrics to identify areas for improvement.,Develop and implement service improvement initiatives to enhance operational efficiency.,Manage a team of service operations assistants and provide guidance and support.,Ensure compliance with company policies and procedures.,Handle customer inquiries and complaints, resolving issues promptly and professionally.,Collaborate with other managers to align service operations with overall business goals.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or a related field.,Minimum of 5 years of experience in service operations management.,Proven track record of successfully managing service operations in a high-volume environment.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in using Microsoft Office Suite and other relevant software tools.,Knowledge of service industry standards and best practices.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Service operations managementTeam leadershipProcess improvementCustomer service excellenceData analysisProject managementConflict resolutionMultitasking
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